At CCGA, we are doing our very best to deliver the high level of customer service that you have come to expect from us. In response to COVID‑19, we are implementing changes to how we serve you that may impact our response times.
COVID‑19 Response Plan
Across our nation, organizations and individuals are taking action to lessen the impact of COVID‑19 on all Canadians. At CCGA, it is a top priority to support the well‑being of our staff, our customers and others with whom we interact. As a result, we have implemented a new service delivery model that will help to minimize the impact of COVID‑19 on our staff, our customers and our community, while doing our very best to deliver the excellent customer service that you expect from us.
Effective March 20, 2020, all CCGA employees are working remotely. This action will ensure that we can continue to serve farmers throughout the COVID‑19 event.
We can no longer receive walk‑in traffic to our office. We ask farmers who have questions or want to take steps regarding their cash advance to email us at apply@ccga.ca or
repay@ccga.ca or call us at 1‑866‑745‑2256. The contact centre staff on the phone or receiving your email will help determine what next steps will be required, depending on your specific customer service need.
The changes we have implemented may cause delays in our ability to respond to your calls or process your advance needs. You may experience:
- Delays in our ability to respond to your emails as quickly as usual,
- Busy signals when you call our toll‑free line,
- Extended application processing times beyond our 3‑5‑day service standard.
Be assured that we are doing our very best to serve your needs as effectively as possible given the current situation. If you experience a busy signal, please call us again later. Alternatively, you can find information about your account and your application status by logging into your
online account or you can send an email to one of our two email addresses :
-
apply@ccga.ca for questions about applying for an advance or questions about your advance status;
-
repay@ccga.ca for questions about your account balance or repayment of an existing advance.
We appreciate your patience and understanding as we all work together to get through this current situation.
Thank you!
Rick White
President & CEO
Click here to listen to the radio interview with Rick White on CJWW Radio: In Conversation with Rick White about the Advance Payments Program (March 24, 2020)