At CCGA, we are doing our very best to deliver the high level of customer service that you have come to expect from us. In response to COVID‑19, we are implementing changes to how we serve you that may impact our response times.
COVID-19 Response Plan
Across our nation, organizations and individuals are taking action to lessen the impact of COVID‑19 on all Canadians. At CCGA, it is a top priority to support the well‑being of our staff, our customers and others with whom we interact. As a result, starting today we are implementing a new service delivery model that will help to minimize the impact of COVID‑19 on our staff, our customers and our community, while doing our very best to deliver the excellent customer service that you expect from us.
Beginning Wednesday, March 18, 2020, we will no longer accept walk-in traffic to our office. We ask farmers who have questions, or want to take steps regarding their cash advance, to email us at apply@ccga.ca or
repay@ccga.ca or call us at
1‑866‑745‑2256. The contact centre staff on the phone or receiving your email will help determine what next steps will be required, depending on your specific customer service need.
We will be implementing additional changes in the coming days that may cause delays in our ability to respond to your calls or process your advance needs. You may experience:
- Delays in our ability to respond to your emails as quickly as usual;
- Busy signals when you call our toll‑free line;
- Extended application processing times beyond our 3‑5‑day service standard.
Be assured that we are doing our very best to serve your needs as effectively as possible given the current situation. If you experience a busy signal, please call us again at a later time. Alternatively, you can find information about your account and your application status by logging into your
online account or you can send an email to one of our two email addresses:
-
apply@ccga.ca for questions about applying for an advance or questions about your advance status;
-
repay@ccga.ca for questions about your account balance or repayment of an existing advance.
We appreciate your patience and understanding as we all work together to get through this current situation.
Thank you!
Rick White
President & CEO